亚马逊卖家各类支持渠道联系方式

一、亚马逊卖家服务电话支持：

USsellersupportphone:+1-888-280-4331UKsellersupportphone:+44-2070-8479-11特别注意:以上是亚马逊所在国的服务支持联系方式，并非中国电话。美英等地区需要在中国时间夜晚拔打，其它国家的支持电话可通过亚马逊官网查询。在case没有及时有效回复时，可以通过此电话沟通case进度。在电话接通时，通常需要进行一些信息验证以证实是所属店铺的真实卖家。

二、亚马逊卖家服务邮件支持：

1.特别注意：

亚马逊更建议卖家先通过开case方式寻找解决问题的渠道，如果卖家的问题都通过发送电子邮箱沟通，长期将导致邮件太多影响处理问题的进度，同时将造成该邮箱会慢慢失效或者作废。亚马逊相关邮箱有可能会是通用模板回复，此时需要卖家有更多耐心，亚马逊每天会收到很多邮件，因此最好可以在邮件中一次性将要说的问题、店铺邮箱等表达清楚。如果亚马逊明确表示不在回复你，通常再次发送邮件是无用的。

2.Deals有关

被低价跟卖导致的秒杀问题:listings-report-nasd@amazon.com秒杀团队:seller-support-deals@amazon.com，uk-marketplace-deals@amazon.co.uk

3.举报恶意攻击或者敲诈

investigate@amazon.com邮件标题请按照格式:“feedbackabusereport+卖家店铺名”提交。

4.举报恶意评论

community-help@amazon.com

5.投诉假货

performance和reportaviolation通常不会直接处理，可以联系以下邮箱。US:seller-evaluation@amazon.comUS:listings-report-nasd@amazon.comUK:listings-report-nasd@amazon.co.ukUK:seller-evaluation@amazon.co.uk

6.举报假冒亚马逊邮件（钓鱼邮件）

stop-spoofing@Amazon.com

7.专利侵权

copyright@amazon.comUS:notice@amazon.comUS:notice-dispute@amazon.comUK:notice@amazon.co.ukUK:notice-dispute@amazon.co.ukFR:notification@amazon.frDE:benachrichtigung@amazon.deIT:notifica@amazon.itES:aviso@amazon.esIN:notice@amazon.inMX:notice@amazon.com.mx

8.KYC审核相关

US:seller-verification-enquiry@amazon.comUS中文:cn-seller-verification-enquiry@amazon.comUK:seller-verification-enquiry@amazon.co.ukUK中文:cn-seller-verification-enquiry@amazon.co.uk

9.欧洲税务问题

uk-vat-support@amazon.commerch.service05@amazon.co.ukvat-number-appeals@amazon.com

10.儿童产品安全问题

child-safety@amazon.com

11.沟通锁仓服务

aglc-cross-border-sales@amazon.com

12.店铺费用索赔

US:seller-guarantee@amazon.comUS:payments-guarantee@amazon.comUK:payments-guarantee@amazon.co.ukDE:payments-garantie@amazon.deFR:garantie-amzpayments@amazon.frIT:garanzia-pagamenti@amazon.itES:garantia-pagos@amazon.esJP:payments-guarantee@amazon.co.jp

13.账号冻结/关闭后FBA库存处理

US:remove-my-inventory@amazon.comUK:remove-inventory@amazon.co.uk

14.店铺被关闭后货款处理

US:payments-funds@amazon.comUS:payments-investigate@amazon.comUS:merchant-reserve-inquiry@amazon.comCA:payments-investigate@amazon.caUK:payments-funds@amazon.co.ukUK:payments-investigate@amazon.co.ukDE:payments-nachforschungen@amazon.deFR:investigation-amzpayments@amazon.frIT:payments-investigate@amazon.itES:investigacion-pagos@amazon.esIN:payments-investigate@amazon.inMX:payments-funds@amazon.com.mx

15.账号绩效团队

US:seller-performance@amazon.comCA:seller-performance@amazon.caUK:seller-performance@amazon.co.ukDE:verkaeufer-performance@amazon.deFR:performance-vendeur@amazon.frIT:performance-venditore@amazon.itES:performance-vendedor@amazon.esJP:alliance@amazon.co.jpJP:reports-fup@amazon.co.jp

16.与账号表现和政策有关的申诉

US:pq-review@amazon.comUS:seller-performance-policy@amazon.comUK:pq-review@amazon.co.ukUK:seller-performance-policy@amazon.co.ukDE:verkaeufer-performance-richtlinie@amazon.deFR:politique-performance-vendeur@amazon.frIT:performance-venditore-politiche-di-condotta@amazon.itES:politicas-performance-vendedor@amazon.esIN:seller-performance-policy@amazon.inMX:politicas-performance-vendedor@amazon.com.mx